Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. What file format should I use when submitting my electronic document for printing?
  4. Tips on how to save your design files
  5. At what resolution should I save my photos and graphics?
  6. What is a proof and why is it important that I look at it?
  7. What is the Pantone Matching System?
  8. Why do the printed colors look different from the colors on my screen?
  9. What forms of payment do you accept?
  1. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Center Section of our website. If you click on the item or service you're interested in, you'll get some information about it. If you still have questions, please call Rapid Printing at (708) 331-7700.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call at (708) 331-7700 and talk with one of our customer service representatives.

  3. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  4. Tips on how to save your design files

    Make them print ready and acceptable for us to print.
    Photos should have a resolution of 300 dpi, and text a resolution of 600 dpi.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    INDESIGN:
    Export your file as a PDF
    Be sure to embed fonts
    Use CMYK color when creating your file

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  5. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  6. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a final copy of your document after all modifications have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run. As well as checking how it looks, it's vitally important to check all spelling, especially names and numbers.

    Your signature on the proof is our ok to go ahead with the job as-is.

  7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to match colors and maintain color consistency throughout the printing process.

  8. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  9. What forms of payment do you accept?

    We accept cash, company check and all major credit cards. We can also set up a business account for you, with an approved credit application. Contact us for details.